Privacy Policy

Welcome to The Mill Lodge privacy policy.

The Mill Lodge respect your privacy and is committed to protecting your personal data. This privacy policy will inform you how we look after your personal data  when you visit our website and  tell you about your privacy rights and how the law protects you.

The purpose of this privacy notice

This privacy notice aims to give you information on how we collect and process your personal data through the use of our website. Including any data you may provide through this website. When you purchase a product, take part in the competition, subscribe to our website.

It is important that you are fully aware of how we use your data. His privacy notice supplements the other notices and is not intended to override them.


The Mill Lodge is the controller and is responsible for your personal data. Our  contact details are The Mill Lodge, Bell Busk, Skipton North Yorkshire BD23 4DU for all data matters contact our representative at

Telephone 07810 820 649

Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third-party is to collect or share Data about you. We do not control these third-party websites and I’m not responsible for their privacy statements.

We encourage you to read the privacy notice on every website you visit.

The personal data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data)

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together.

Identity data– full name, marital status, title, date of birth, gender.

Contact data– address, delivery address, email address, telephone number.         

Financial data- Bank account and payment card details.

Transaction data– details about payments to and from you and other details of services you have purchased from us.

Technical data– Internet protocol (IP) address, browser type, version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

Marketing and communication data– your preferences in receiving marketing from us and our third parties and your communication preferences.

Aggregated data– such as statistical or demographic data for any purpose aggregated data may be derived from your personal data what is not considered personal data in law as this data does NOT directly or indirectly reveal your identity. E.g., we may aggregate your usage data to calculate the percentage of users assessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you. This includes information on criminal about criminal convictions and offences. 

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you failed to provide that data when requested we may not be able to perform the contract we have or are trying to enter into with you. In this case we may have to cancel a product or service you have with us but will notify you if this is the case at the time.

How we collect your personal data      

We use different methods to collect data from and about you.

You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email or otherwise.

This includes personal data you provided when you –

– apply for our products or services

– subscribe to our service or publications

– create an account on our website

– request marketing to be sent to you

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Comply with the legal or regulatory obligation – this means processing your personal data where it is necessary for compliance with the legal or regulatory obligation that we are subject to.

Performance of contract– this means processing your data where it is necessary for the performance of the contract to which you are a party or to take steps at your request before entering into such a contract.

Purposes for which we will use your personal data 

1: to register you as a new customer

2: to deliver products and services to you

3: to send promotional material that may be of interest to you

4: improvement of our products and service

5: For our record keeping

6: to use data analytics to improve our website, services, marketing, customer relationships and experiences.

7: to manage our relationship with you including notifying you about changes to our services, terms or privacy policy or asking you to leave a review or take a survey.


We strive to provide you with the choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us we may use your identity, contacts, technical, usage and profile data to form a view on what we think you may want or need, or what you may be of interest to you. This is how we decide which products and services and offers may be relevant to you.

You will receive marketing communications from us if you have requested information from us or purchased products or services from us, or if you have provided us with your details when you registered for a promotion and in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express Opt-in consent before we share your personal data with any company outside Otterbeck Distillery for marketing purposes.

Opting out

You can ask us or third-party is to stop sending you marketing messages at any time via email or telephone.

Where you opt out of receiving these marketing messages, this will not apply to the personal data provided to us as a result of a purchase.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of purpose

We will only use your personal data for the purposes for which we collect it, unless we reasonably consider that we need to use it for any other reason and that reason is compatible with the original purpose. If you wish to get an exclamation as to how the processing for the new purpose is compatible with the original purpose, please email us at

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal business which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who we will share your personal data with

We may have to share your personal data with the parties set out below for the purposes set out in the paragraph above.

-HM revenue and customs, regulators and other authorities who require reporting of processing activities in certain circumstances.

-Third parties to whom we may choose to sell, transfer, or merge parts of our business or assets. Alternatively we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in the this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow I’ll third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specific purposes and in accordance with our instructions.

International transfers

We do not transfer your personal data outside the European economic area (EEA).

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in another authorised way, altered or disclosed. In addition, we limit the access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purpose we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see below YOUR LEGAL RIGHTS for further information.

In some circumstances we may anonymise your personal data ( so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information identity without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

-Request a copy of the personal data which we hold about you.

-request the correction of any personal data if it is found to be in accurate or out of date.

-request the right to Withdraw your consent to the processing at any time, where consent was the lawful basis of processing your data.

-Request the right to object to a processing of personal data, where applicable I.E.where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority): direct marketing are processing for the purposes of scientific/ historical research and statistics.

-Request restriction of processing, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.

-request the transfer of your personal data to you or to a third-party. We will provide to you, or a third-party you have chosen, your personal data in a structured, commonly use, machine readable format. Note that this right only applies to automated information which you initially provide consent for us to use or where we use the information to perform a contract with you.

If you wish to exercise any of the rights set out above, please email

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights.) However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in the circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and insure your right to access your personal data (or to exercise any of your other rights.) This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate request within one month. Occasionally it may take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.

This version was last updated on 29/10/2020

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is correct and current.

The Mill Lodge  
Bell Busk 
Nr Skipton  
North Yorkshire  
BD23 4DU